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What to do when Biometric authentication fails?

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What to do when Biometric authentication fails?

Whenever you're having issues logging in with Biometrics, you can always authenticate using an alternative method, such as email verification.

Last updated on 23 Feb, 2026

On the website

If it fails when logging in to the IronVest website click "Use Email Verification".

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You will then receive a code to your email to enter it on the "One-Time Passcode" text box and click "Verify",

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On the mobile app

When it fails on the app, you will probably see an error message at the bottom like this:

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Once it goes away, you will see the option to use email verification:

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On the extension pop-up

When autofilling using the browser extension, select "Send Email Verification", enter code received in your email on text box, and click "Verify".

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On the extension mini-dashboard

Should it fail when trying to view or copy sensitive information from the mini-dashboard, it will prompt you to enter your password to verify.

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📌 Note: Biometric Protection is an optional feature. If you would like to disable Biometrics, refer to this article: How to disable Biometric Protection?

 

If you run into any issues with Biometrics or have any questions, don't hesitate to reach out to our support team at support@ironvest.com for assistance.

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