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Why was my Masked Card being declined?

Masked Cards

Why was my Masked Card being declined?

Possible reasons why your Masked Card is showing a declined transaction

Last updated on 19 Feb, 2026

There could be any number of reasons why your card is being declined. Here are the most common reasons:

  • You have insufficient available funds in your account to pay for the transaction.

    • Check your available balance in the Masked Card section on the website or app. 

  • You requested a “freeze” on your card and haven’t unfrozen it. 

  • You’re making an online transaction and the card, expiration date, or CVV information you’re entering is incorrect.

  • You're entering the incorrect billing address.

  • You’re making a transaction with an unauthorized/prohibited merchant.

If you’re still unsure why your card isn’t working, reach out to the Ironvest Team at support@ironvest.com and we’ll be happy to help.

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