Logo

How can we help you?

Find step-by-step guides, troubleshooting tips, and feature explainers to get the most out of our platform.

What happens if a merchant issues a refund to my Masked Card?

Masked Cards

What happens if a merchant issues a refund to my Masked Card?

Last updated on 09 Mar, 2026

If a merchant refunds a payment made with the Masked Card, the funds will go back to the Masked Card you used for this transaction. If the Masked Card is still open, you can close it and have the balance refunded back to you.

 

If the Masked Card is already closed, you would need to contact us at support@ironvest.com and and we will issue the refund to the original payment method used to create that Masked Card. Also, if the original payment method is no longer valid, please let us know in advance so we can avoid any issues with processing the refund.

Did you find this article helpful?
Previous

How to Enable Biometric Protection for Your Masked Cards

Next