If you have changed your mobile device, or your Two Factor Authentication (2FA) device has been lost for some reason, you can log in by using email authentication. Once you're logged in, follow these steps to reset the authenticator:
Go to your Settings page
Click "Lost access to my TOTP app. Reset Two-Factor authentication."
Check your email for instructions.
Alternatively, you can send us an email to support@ironvest.com for assistance. We will ask you to verify some information on your account before we disable Two Factor Authentication for you.